Our Guarantee & Warranty - Emberly Chimney Cleaners Puyallup

The Emberly Chimney Cleaners Puyallup Guarantee

When we say we stand behind our work in Puyallup, we mean it in writing. Every chimney cleaning, repair, or liner job we complete carries the 365-Day Done Right Promise, stamped on every invoice under the Haven Standard. If something we did isn’t right, we make it right. No arguments, no runaround, no “that’s not covered.” Corrine Halstead has operated this way since 2009, and after 38,000 chimneys inspected and cleaned, we don’t plan on changing.

Call (253) 323-5667

What’s Covered

• Workmanship on every repair and installation. If a chimney cap we installed leaks at the seams, or a liner connection separates, or crown sealant fails within a year of our work, we return and fix it at our expense. This is the core of the 365-Day Done Right Promise.
• Parts and materials sourced through Haven’s buying network. We use DuraFlex stainless liners, HeatShield refractory mortar, Gelco and Famco caps, Olympia Chimney components, and Copperfield flashing. These aren’t generic alternatives, and if a factory defect shows up in the first year, we handle the replacement and the labor to install it.
• Complete jobsite cleanup. Chimney work makes soot. We don’t leave it in your firebox, on your hearth, or tracked through your hallway in Puyallup. If we missed a spot, call us back and we’ll make it disappear.
• On-time arrival with a named, background-checked technician. Haven Standard Clause 3 requires verified crews, and we text when your tech is en route. If we blow the window without calling ahead, that’s on us, not you.
• Honest pricing with zero bait-and-switch. Clause 1 of the Haven Standard, H.A.V.E.N. “Have it in writing,” means you get a written price, written scope, and written warranty before anyone touches your chimney. The price we quote is the price you pay. If we find something unexpected during camera inspection, we stop and show you the footage before any additional work is authorized.
• Documented photo record on every visit. Clause 4 of the Haven Standard requires this, and we’ve done it since 2009. You walk away with photos of your flue liner condition, crown integrity, smoke chamber profile, and any defects we found. This isn’t an upsell add-on. It’s proof of what we saw and what we did about it.

Our Satisfaction Promise

If you’re not satisfied with our work in Puyallup, we need to know, and we need to fix it. Here’s how that actually works. Call us at (253) 323-5667, any time, day or night. A live person answers, 24 hours a day, 7 days a week. We don’t route you to voicemail or make you fill out a web form and wait three business days. You’ll speak with someone who can pull your job record, including the photo documentation from Clause 4, and schedule a return visit.

Corrine Halstead reviews every callback personally. If we missed creosote in a hard-to-reach smoke chamber shelf, we re-sweep. If a repair we made didn’t hold, we redo it. If we somehow damaged your property, which is rare but not impossible, we carry full insurance and we file the claim ourselves. The 365-Day Done Right Promise isn’t a marketing phrase. It’s a stamped commitment on your invoice, and we track compliance on every job. We also offer a Free Second Opinion on any written estimate from a competitor. Bring us their quote, and we’ll tell you honestly whether the scope matches what your chimney actually needs. Sometimes it does, sometimes it doesn’t, and we’ll show you the camera footage so you can decide for yourself.

Before

After

Licensed & Insured Backing

A guarantee is only as solid as the business behind it. Emberly Chimney Cleaners Puyallup is state-licensed and carries full insurance and bonding. That matters because chimney work involves heights, combustion systems, and sometimes structural modification. If a technician falls off your roof, or a repair fails and causes water damage, or a gas fireplace connection we didn’t even touch gets blamed on us, the paperwork has to be real. We’ve been licensed continuously since 2009, and our insurance is current. We don’t publish license numbers online because state records change, but we’re happy to provide current documentation on request, and every technician carries license verification on the job site. The Haven Standard requires this under “Verified crews,” and Corrine Halstead enforces it. Independent ownership means we’re accountable here in Puyallup, not buried in a corporate hierarchy somewhere else.

What We Ask From You

Our guarantee has limits, and we’re straightforward about them. We can’t warranty damage from events after we leave, a chimney fire you didn’t report, or deterioration caused by burning wet wood or non-certified fuels. We document flue liner condition and creosote class at every visit so there’s a clear baseline. If you skip annual inspection and a freeze-thaw cycle destroys your crown, that’s not a workmanship failure, it’s maintenance deferred. We’ll still come out, camera in hand, and show you exactly what happened. The written price we give before work starts includes only what we can control, and we control our labor, our materials, and our thoroughness. Everything else, we document honestly so you can make informed decisions about your Puyallup home.

How to Start a Claim

Call (253) 323-5667. That’s it. No online portal, no ticket number to track. We answer live, pull your job record with the photo archive from Clause 4, and schedule resolution. Most callback issues in Puyallup are resolved within 48 hours. The 365-Day Done Right Promise runs from the date on your invoice, and we keep records going back to 2009, so even if you misplaced your paperwork, we haven’t.

Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Puyallup, serving Puyallup since 2009.